TICKET INFO

Tickets are available online 24/7 on AXS.com or from our calendar page. We do not support third party ticketing platforms, so be sure to purchase your tickets directly from our ticketing partner - AXS.

Come see us in the box office for tickets! The Pinnacle is a cashless venue. Only debit, credit cards and mobile wallets like Apple Pay or Google Pay are accepted at our box office window. Please plan accordingly. Our box office hours are:

Regular Hours
Tuesday - Saturday
10am - 6pm

Our box office opens 2 hours before doors on show days.

Please note, our box office does not participate in presales or first day of on sales. All presales and first day on sales are available online at axs.com.

The fastest way to reach customer service regarding ticketing questions is with AXS online at https://support.axs.com/.

Chat live with AXS support. If you still have questions email us at thepinnacleinfo@aegpresents.com.

The Pinnacle is configured to hold general admission or partially reserved seating, depending on the event. There is limited reserved seating available for each show on balcony. You can confirm the floor plan for your event after clicking on the “Buy Tickets” link for your event.

AXS MOBILE ID DIGITAL TICKETS

AXS Mobile ID digital tickets are tickets you use with your phone – like e-tickets or mobile tickets from an airline or movie theater -- they make getting in easier than ever. Simply show your tickets on your phone using the AXS app to enter the venue. Be sure to download the AXS app before you arrive at the venue for a seamless entry!

Follow these simple steps to use them:

1. Get the AXS app if you haven’t already. Available for both iOS and Android.
2. Open the app and sign in to your account.
3. When you arrive at the venue, open your AXS app and click the ticket icon at the bottom of the screen. Select your event and your tickets will display.
4. Show the QR code in the app at the gate and get them scanned to enter.

If you’re going with a group, make sure everyone enters together, or transfer tickets to friends before the event.

Don't have access to wi-fi? Don't worry. Your tickets will display in your AXS app on event day if you are connected to wi-fi or not.

Tickets can be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets right away. Otherwise, they’ll need to create an AXS account to claim the tickets. And they’ll need the AXS app to use the tickets. Make sure the recipient accepts the transfer for the transfer to be complete.

For a step by step guide on the transfer process, visit axs.com.

QUICK PASS

Why wait longer? Add the Quick Pass Upgrade to your event tickets to bypass the main entry line. Upon arrival to the venue, have your Quick Pass ticket ready to scan at the venue entrance. Purchase a Quick Pass upgrade by stopping by the Box Office, or you can select the upgrade when purchasing your tickets online at AXS.com.

*Please note: Quick Pass requires a separate event ticket for admission. Subject to availability. Limited upgrades are available for each show.

Quick Pass is NOT early entry and does NOT compete with artist-driven VIP programs. It is just first entry when doors open to the public, and allows purchasers to enter immediately if there is a large line to get in.

FLAT TOP PASS

Elevate your experience with the Flat Top Pass. Add the Flat Top pass to your show ticket and enjoy special perks on the Flat Top Box. Upon arrival, have your Flat Top Pass ticket ready to scan at the venue entrance and look for the Flat Top Pass signage. Once on the rooftop, you will have priority entry into the venue when GA doors open. Purchase a Flat Top Pass upgrade by stopping at the box office, select the upgrade when purchasing your tickets online or purchase separately later on at AXS.com.

• Exclusive early access to the Flat Top Box - entry starts one hour prior to GA doors
• Priority Venue Entry to the main venue when the GA doors open
• One complimentary beverage (from select offerings)
• Food from local vendors for purchase
• Private rooftop bar featuring skyline views and lounge seating
• Discounted venue merch - show your Flat Top Pass ticket to the merch booth staff to receive your discount

*Please note: Flat Top Pass requires a separate event ticket for admission. Subject to availability. Limited upgrades are available for each show.

All tickets sales are final. Refunds will only be offered in the case of a rescheduled or cancelled event. If you decide you no longer want to attend the show, you can resell your ticket conveniently on AXS.com or transfer directly to a friend via the AXS app.