VENUE INFO

• Small purses and fanny packs up to 12” x 12” x 6
• Empty and refillable water bottles (metal bottles not allowed)
• Masks are permitted; however, must be removed at security screenings and alcohol point of sales; with the exception of medical or religious items
• Non-professional cameras with a lens that is non-detachable and shorter than 6"
• Poster tubes(metal tubes not allowed)

• Abusive, foul or disruptive language
• Ticket scalping
• Trespassing, soliciting, peddling and loitering
• Illegal drugs or harmful chemicals
• Weapons of any kind including, but not limited to, knives of any length, pepper spray, stun guns, concealed weapons and firearms
• Animals (except certified service animals with proper documentation)
• Aerosol cans or pressurized containers
• Permanent markers, spray paint, stickers, flyers
• Laptops, tablet computers, two-way radios
• Selfie Sticks, poles, and projectile-type devices
• Large bags or backpacks including laptop bags
• Outside food and beverage items
• Cameras with lens longer than 6" (detachable or non-detachable)
• Chairs, booster seats, stools or other seating devices
• Skateboards, Bikes, Hover-boards,roller blades, roller shoes, ice skates
• Inflatables of any kind including beach balls, or any missile or object that can be used as a projectile or interfere with the progress of an event
• Glow sticks, glitter, confetti, etc
• Umbrellas of any size
• Laser Pointers and Lights
• Noisemakers, including but not limited to, whistles and horns
• Dance or flow props (hoops, poi, etc.)
• Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
• Remote controlled aircraft or unmanned aircraft systems (drones)
• Tripods, monopods and Selfie-Sticks
• Devices deemed suspicious by security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device's operational use upon request
• Any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature by any Pinnacle team member

Yes. The Pinnacle features full ADA compliance with elevator access on every level. ADA tickets will be available for purchase on AXS.com. It is our intent to serve all patrons equally and to offer an accessible event experience. If you or a member of your party require specific ADA accommodations, we ask that you email thepinnacleinfo@aegpresents.com reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests.

Children 2 and younger are admitted free with a paid adult ticket into The Pinnacle events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer and venue’s discretion.

The Pinnacle is a cashless venue for all beverage and snack purchase locations. We accept Visa, MasterCard, American Express, Discover, + Digital wallets like Apple Pay and Google Pay.

There are packaged snack options. We have multiple full service bars. All patrons must show their ID to receive a wristband to purchase alcohol.

Yes, you can bring empty refillable water bottles (no metal). There are water fountains within the venue.

No, you cannot re-enter the venue once you leave.

Clear bags are not required. Your bag cannot be larger than 12” x 12” x 6”. Large bags such as luggage and backpacks are not permitted. Bags with numerous compartments are not permitted. Diaper & Medical bags are permitted if necessary, but must be fully vetted.

Tickets are available online 24/7 on AXS.com or from our calendar page. We do not support third party ticketing platforms, so be sure to purchase your tickets directly from our ticketing partner - AXS.

Yes, our temporary box office hours are:

Tuesday - Friday
12pm - 4pm

Our box office opens 2 hours before doors on show days.

For box office questions, please reach out to thepinnacleinfo@aegpresents.com.

Yes. Our coat check is located on the first floor of the venue upon entry.

There is ample paid parking at Nashville Yards in multiple parking garages.

Professional cameras, GoPros, and cameras with detachable lenses will not be allowed inside the venue.

Our rooftop is currently only open on show days. Our rooftop is available to rent on non-show days. Please contact our special events team for more information on renting our rooftop here.

Our rooftop is open to our show patrons only and will open at door time on the day of each show. Keep an eye on our website for updates on our rooftop hours and upcoming events.

We are a non-smoking venue and campus.

Tickets can be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets right away. Otherwise, they’ll need to create an AXS account to claim the tickets. And they’ll need the AXS app to use the tickets. Make sure the recipient accepts the transfer for the transfer to be complete.

For a step by step guide on the transfer process, visit axs.com.

CANCELLATION

Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account. For tickets purchased using cash at our box office, refunds are available at point of purchase.

POSTPONED

Your tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled date, contact your point of purchase.

We cannot verify the authenticity of third party vendors. With any concerns or changes, always contact your original point of purchase.

A general admission gets you access to the floor, upper balconies, and the track. You are free to watch the show from all of these areas with a GA ticket unless those sections are reserved seated for that night.

Why wait longer? Skip the line with Quick Pass. Add the Quick Pass Upgrade to your event tickets to bypass the main entry line. Upon arrival to the venue, have your Quick Pass ticket ready to scan at the Main Street entrance. Purchase a Quick Pass upgrade by stopping by the Box Office, or you can select the upgrade when purchasing your tickets online at AXS.com.

*Please note: Quick Pass requires a separate event ticket for admission. Subject to availability. Limited upgrades are available for each show.

Please email us at thepinnacleinfo@aegpresents.com and let us know about the item you have lost.

Please email us at thepinnacleinfo@aegpresents.com.

Check out our private events page for more details.

For venue staff positions, please look out for availability here.

Please email us at thepinnacleinfo@aegpresents.com and let us know about the item you have lost. Our guest services desk on the first floor lobby will be able to help you with lost items during events and the Box Office during non-event hours.