VENUE INFO

• Small purses and fanny packs up to 12” x 12” x 6
• Empty and refillable water bottles (metal bottles not allowed)
• Masks are permitted; however, must be removed at security screenings and alcohol point of sales; with the exception of medical or religious items
• Non-professional cameras with a lens that is non-detachable and shorter than 6"
• Poster tubes(metal tubes not allowed)
• Certified service animals with current vaccination records

• Backpacks of any kind or size
• Hydropacks
• Ticket scalping
• Trespassing, soliciting, peddling and loitering
• Illegal drugs or harmful chemicals
• Medication in unlabeled containers (must be in original prescription bottle)
• Weapons of any kind including, but not limited to, knives of any length, pepper spray, stun guns, concealed weapons and firearms
• Animals (except certified service animals with current vaccination records)
• Aerosol cans or pressurized containers
• Permanent markers, spray paint, stickers, flyers
• Laptops, tablet computers, two-way radios
• Selfie Sticks, poles, and projectile-type devices
• Large bags or backpacks including laptop bags
• Outside food and beverage items
• Cameras with lens longer than 6" (detachable or non-detachable)
• Chairs, booster seats, stools or other seating devices
• Skateboards, Bikes, Hover-boards,roller blades, roller shoes, ice skates
• Inflatables of any kind including beach balls, or any missile or object that can be used as a projectile or interfere with the progress of an event
• Glow sticks, glitter, confetti, etc
• Umbrellas of any size
• Laser Pointers and Lights
• Noisemakers, including but not limited to, whistles and horns
• Dance or flow props (hoops, poi, etc.)
• Pyrotechnics and fireworks of any kind including, but not limited to, flares, smoke bombs, or incendiary devices
• Remote controlled aircraft or unmanned aircraft systems (drones)
• Tripods, monopods and Selfie-Sticks
• Devices deemed suspicious by security in its sole discretion are prohibited. Guests should be prepared to demonstrate any device's operational use upon request
• Any other item or action deemed dangerous, unnecessary, inappropriate or suspicious in nature by any Pinnacle team member

Yes. The Pinnacle features full ADA compliance with elevator access on every level. ADA tickets will be available for purchase on AXS.com. In the event that all ADA seat locations are sold out for an event, venue management will make every effort for a reasonable accommodation. It is our intent to serve all patrons equally and to offer an accessible event experience. If you or a member of your party require specific ADA accommodations, we ask that you email thepinnacleinfo@aegpresents.com reasonably in advance of the event you are attending, so we can make every effort to accommodate specific requests.

Please email thepinnacleinfo@aegpresents.com with the event name, your AXS account number, and how many people are in need of accommodation. One of our venue team members will get back to you with possible options. While our venue is fully ADA-compliant, please note that any accommodation requests beyond our allocated inventory will be to the best of our ability and are subject to availability and overall ticket sales.

If you require an interpreter for an event, please email us at thepinnacleinfo@aegpresents.com and one of our venue team members will get back to you. Please note we require a minimum three week advance request to secure an interpreter.

Children 2 and younger are admitted free with a paid adult ticket into The Pinnacle events, provided that they sit on an adult's lap and do not occupy a seat. However some events may have different age requirements at the producer and venue’s discretion; if so that will be listed under the specific event on AXS.com.

The Pinnacle is a cashless venue for all purchases, including food & beverage, tickets, merchandise, and coat check. There are no ATMs on site. We accept Visa, MasterCard, American Express, Discover, Diners Club and JACB + Digital wallets like Apple Pay and Google Pay.

There are select package snack options. All patrons must show a valid, government-issued photo ID to receive a wristband to purchase alcohol. Paper ID’s will not be accepted for alcohol purchase. For those with non-US identification cards, we accept passports only.

Yes, you can bring empty refillable water bottles (no metal). There are water fountains within the venue.

No, you cannot re-enter the venue once you leave.

Clear bags are not required. Your bag cannot be larger than 12” x 12” x 6”. Large bags such as luggage and backpacks are not permitted. Hydropacks and backpacks of any kind or size are not allowed. Bags with numerous compartments are not permitted. Diaper & Medical bags are permitted if necessary, but must be fully vetted.

Tickets are available online 24/7 on AXS.com or from our calendar page (hyper link ‘calendar page’). We do not support third party ticketing platforms and cannot verify their authenticity, so be sure to purchase your tickets directly from our ticketing partner - AXS.

A:
Regular Hours
Tuesday - Saturday
10am - 6pm

Please visit our Ticket Info page for our holiday hours

Our box office opens 2 hours before doors on show days and remains open until the headlining act begins.

Line ups begin at 8am on the day of the event. Please note there is no overnight camping out permitted on the Nashville Yards site, and restrooms are not available inside the venue until the scheduled door time. If you do plan to arrive early, be sure to bring plenty of water to stay hydrated. Any chairs or personal items left outside in the queue will be removed and disposed of.

Coat check is weather-dependent and available at other select shows. It is located within our Merchandise Stand in the Level 1 Entry Lobby.

There is ample paid parking at Nashville Yards in multiple parking garages accessible from 10 Ave. N (between Broadway St. and Charlotte Ave.). The garage directly beneath the venue is called the East Garage.

The parking garages are gateless (using license plate readers) for an easy and fast entry/exit. Garages are managed by Metropolis. You create an account beforehand or scan the QR code when you arrive to pay. Event parking rates vary by event.

Rideshare drop off and pick up is located on 9th Ave. N & Commerce St.

Professional cameras, GoPros, and cameras with detachable lenses will not be allowed inside the venue.

Our rooftop is currently only open on show days. Our rooftop is available to rent on non-show days. Please contact our special events team for more information on renting our rooftop here.

Our rooftop is open to our show patrons only and will open at door time on the day of each show. Keep an eye on our website for updates on our rooftop hours and upcoming events.

We are a non-smoking venue and campus.

Tickets can only be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets immediately. Otherwise, the recipient will need to download the AXS app and create an account in order to claim and use the tickets. Please ensure the recipient accepts the transfer for it to be completed. Guests may also visit our box office for in-person assistance. For a step-by-step guide on the transfer process, click HERE.

CANCELLATION

Credit card purchases through AXS.com or our venue box offices will be automatically refunded. Please allow 30 business days for the refund to hit your account. For tickets purchased using cash at our box office, refunds are available at point of purchase.

POSTPONED

Your tickets will be valid for the rescheduled date. If you are unable to attend the rescheduled date, contact your point of purchase.

We cannot verify the authenticity of third party vendors. With any concerns or changes, always contact your original point of purchase.

A General Admission ticket grants you access to the main floor, upper risers, and the track. General Admission tickets are standing room only and does not allow access to our reserved seating.You are free to move about and watch the show from any of these areas, unless those sections are reserved or closed for the event.

Why wait longer? Enter the venue first with Quick Pass. Add the Quick Pass Upgrade to your event tickets to bypass the main entry line. Upon arrival to the venue, have your Quick Pass ticket ready to scan at the Main Street entrance. Purchase a Quick Pass upgrade by stopping by the Box Office, or you can select the upgrade when purchasing your tickets online at AXS.com.

*Please note: Quick Pass requires a separate event ticket for admission. Subject to availability. Limited upgrades are available for each show.

Please email us at thepinnacleinfo@aegpresents.com.

Check out our private events page for more details.

For venue staff positions, please look out for availability here.

Please email us at thepinnacleinfo@aegpresents.com and let us know about the item you have lost. Our guest services desk on the first floor lobby will be able to help you with lost items during events and the Box Office during non-event hours.

Nashville Yards is open, safe and accessible to all!

• Check out the recently opened food and beverage locations: Fogo de Chão, Handel’s Ice Cream, Nick The Greek and Shipley Do-nuts.
• It is a smoke free campus
• It is private property
• No vending / soliciting / trespassing
• It is securely monitored 24/7 – security@nashvilleyards.com
• Some areas are still in development / construction, so please follow temporary signage
• For more information about what is going on within Nashville Yards, visit www.nashvilleyards.com

Our events are listed on our calendar page. Sign up for our newsletter here to stay up to date with new shows.